Saturday, February 14, 2015

Uber's internal charts show how its driver-rating system actually works

Every time you finish an Uber ride, you give your driver a rating from one to five stars. Chances are you probably don't put a lot of thought into that rating, but for Uber drivers, it's crucial. Uber uses driver ratings to create an average rating for each driver. And if a driver's rating slips below a certain amount, they're booted off Uber, left to either try other ridesharing services or change their job. Uber's San Francisco office sent a guide to all of its drivers in 2014 that explained...-> read more

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