Wednesday, December 12, 2012

well, then we need 2 tiers of customers.

i saw that and my reaction was
1. how long was it down? whats the SLA? is it 99.5? 99.5 is around 8.5 hours a year - have they gone over?
2. internet and servers is NOT like electricity. wtf she talking about?

and then i recall a conversation between colleagues about offering 24x7 support. Apparently at one of his previous workplaces, they used to offer 24x7 support. Except it cost 3 times as much as 'office hours' support, simply because they needed 3 times the staffing. And eventually they stopped offerring because too few customers signed up for it to even justify the admin costs of keeping that as an option.

In short, what yammer needs to do so satisfy the likes of her is to offer
1. the usual
2. a 99.999% uptime SLA version of their service , run on totally separate resources. And bill accordingly.

I suspect very much they'll go back to 99.5 sooner rather than later.

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